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http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support&ws=support#
À§ ÁÖ¼Ò·Î µé¾î°¡¼ ¸Ç À§¿¡ Always Open Product Sales~~ ¾î¼°í Çϴµ¥·Î °¡¼Å¼ °³ÀÎÁ¤º¸ (À̸§À̶û Áõ»ó) °£´ÜÇÏ°Ô ¾²°í äÆÃÀÌ ½ÃÀÛµÇ¸é ¾Æ·¡¿Í °°Àº ³»¿ëÀ¸·Î ÁøÇàÇÏ¸é µÇ´õ±º¿ä. HTC´Â ÀǽÉÇÑ´ë¼ ZUNE HD·Î Çß´õ´Ï µÇ³×¿ä. ±× ¿Ü¿¡µµ À©µµ¿ì 7 ±â±â ÀÎÁõÀ¸·Î Çϸé ÀßÇÏ¸é µÉ °Í °°¾Æ º¸ÀÔ´Ï´Ù. ¾îÂ÷ÇÇ ÄÚµå´Â ±â±â¿Í »ó°ü¾ø´ÂµíÇÏ´Ï...
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(Çã¹öÆ®¶û ¿¬°áµÇ¾ú½À´Ï´Ù)
Herbert: Welcome to Microsoft Customer Service Chat, Jake. Please give me a moment while I review your question. Çã¹öÆ®: ¸¶¼Ò °í°´ ¼ºñ½º¿¡ ¿Â°É ȯ¿µÇØ¿ä Á¦ÀÌÅ©, ´ç½Å Áú¹®À» Àд µ¿¾È Àá½Ã ±â´Ù·ÁÁÖ¼¼¿ä. Jake Lee: hello Herbert Á¦ÀÌÅ©: ¾È³ç Çã¹öÆ® Jake Lee: are you help me to get an activation code for my wp7 Á¦ÀÌÅ©: ³» À©Æù7 ÀÎÁõÄÚµå ¾ò´Â°Å µµ¿ÍÁÙ·¡¿ä? Herbert: Thank you for waiting. May I know where you obtained your Windows Phone 7 device? Çã¹öÆ®: ±â´Ù·ÁÁ༠°í¸¶¿ö¿ä, ´ç½Å À©Æù7 ±â±â°¡ ¹ºÁö ¾Ë¼ö ÀÖÀ»±î¿ä? Jake Lee: Zune HD Á¦ÀÌÅ©: Zune HDÀÓ Jake Lee: I have to login my live ID Á¦ÀÌÅ©: ³» ¶óÀÌºê ¾ÆÀ̵ð·Î ·Î±×ÀÎ Çغ¸·Á°í Çߴµ¥ Herbert: I see, I understand that you are located in Korea, have you tried contacting our Microsoft Team in your location? Çã¹öÆ®: ¾Ë°Ú¾î¿ä, ´ç½ÅÀº Çѱ¹¿¡¼ Á¢¼ÓÇߴµ¥ ±× Áö¿ª ¸¶¼Ò¿£ ¿¬¶ôÇغóª¿ä? Jake Lee: I've already try Á¦ÀÌÅ©: ÀÌ¹Ì Çغþî¿ä. Jake Lee: but. Á¦ÀÌÅ©: ÇÏÁö¸¸... Jake Lee: they cant support my device Á¦ÀÌÅ©: ±×µéÀÌ ³» ±â±â¿¡ ´ëÇØ Áö¿ø ¸øÇØÁشٳ׿ä. Jake Lee: so they say contact you guys to get an activation code Á¦ÀÌÅ©: ±×·¡¼ ±×µéÀº ´ç½ÅµéÇÑÅ× ¾ê±âÇؼ ¾×Ƽº£ÀÌ¼Ç Äڵ带 ¹ÞÀ¸¶ó°í ÇÏ´õ±º¿ä. Herbert: I see. I truly am sorry to hear that. Do you have your Windows Phone 7 device with you now? Çã¹öÆ®: ¾Ë°Ú¾î¿ä, Á¤¸» ¾ÈŸ±õ³×¿ä. Áö±Ý À©Æù7 ¿·¿¡ °®°í ÀÖ³ª¿ä? Jake Lee: sure Á¦ÀÌÅ©: ±×·³¿ä. Jake Lee: yes i have Á¦ÀÌÅ©: ³×, °®°í ÀÖ¾î¿ä Herbert: Okay, please provide me the following information: Çã¹öÆ®: ¿ÀÄÉÀÌ, ±×·³ ¾Æ·¡ Á¤º¸¸¦ ¾Ë·ÁÁÖ¼¼¿ä: Herbert: 1. Your full name Çã¹öÆ®: 1. ´ç½ÅÀÇ Ç® ³×ÀÓ Herbert: 2. Your Windows Phone 7 phone number (the one provided by your phone service provider) Çã¹öÆ®: 2. ´ç½ÅÀÇ À©µµ¿ìÆù7 Æù¹øÈ£ (Æù ¼ºñ½º Á¦°øÀÚ°¡ Á¦°øÇÏ´Â) Herbert: 3. Your Windows Live ID or e-mail address Çã¹öÆ®: 3. ´ç½ÅÀÇ À©µµ¿ì¶óÀ̺ê ID ¶Ç´Â À̸ÞÀÏ ÁÖ¼Ò Jake Lee: got it wait a sec for me please Á¦ÀÌÅ©: ¾Ë¾Ò¾î¿ä Àá½Ã¸¸ ±â´Ù·ÁÁà¿ä. Herbert: Okay. Çã¹öÆ®: ¿ÀÄÉÀÌ. Jake Lee: 1. Jake Rony Lee 2. 8210-XXXX-XXXX(Á¦ ½ÇÁ¦ ¹øÈ£·Î Çß½À´Ï´Ù) 3. XXXX@naver.com (½ÇÁ¦ ¶óÀÌºê ¸ÞÀÏ·Î ÇßÁÒ) Á¦ÀÌÅ©: 1. Á¦ÀÌÅ© ·Î´Ï ¸® 2. 8210( ÇØ¿Ü ¹øÈ£·Î 010 = 8210 ÀÔ´Ï´Ù ¿ì¸®³ª¶ó ¹øÈ£°¡ 82¶ó¼ ) 3. ¶óÀÌºê ¸ÞÀÏ ¾Æ¹«°Å³ª ÇϽɵɵí Herbert: Thank you for all that information, please wait a moment while I process this. Çã¹öÆ®: Á¤º¸ Á¦°ø °í¸¿°í Àá½Ã ó¸®ÇÒµ¿¾È ±â´Ù·ÁÁà¿ä. Herbert: Thank you for waiting. Just to verify, can you describe to me the window where you are getting a prompt for activation? Çã¹öÆ®: ±â´Ù·ÁÁ༠°í¸¶¿ö¿ä, ±×³É È®ÀÎÇÏ·Á´Â°Çµ¥, ´ç½ÅÀÇ ÀÎÁõÀ» ÇÏ·Á´Â ´ç½ÅÀÇ À©µµ¿ì ȸéÀ» ¹¦»çÇØÁÙ·¡¿ä? (ÀÌ°Ô 왤ÄÉ ÀÌÇØ°¡ ¾ÈµÇ´øÁö... -_-¤») Jake Lee: you mean where I bought this device? Jake Lee: or where I try to activate my wp7? Á¦ÀÌÅ©: ¾Æ´Ï¸é ¾îµð¼ wp7À» ÀÎÁõÇÏ·Á°í ÇÏ´À³Ä´Â°Ç°¡¿ä? (³»°¡ Áú¹®Çسõ°í ³ªµµ ÀÌÇØ ¸øÇÔ...) Herbert: Yes, where I try to activate your Windows Phone 7. Please describe to me the screen that you are getting, I need the information to process the activation code. Çã¹öÆ®: ±×·¡¿ä, ´ç½ÅÀÇ À©µµ¿ì Æù 7À» ¾îµð¼ ÀÎÁõÇÏ·Á°í Çϳı¸¿ä. ¾×Ƽº£ÀÌ¼Ç Äڵ带 ó¸®ÇÏ·Á´Â ȸéÀÇ Á¤º¸¸¦ ¹¦»çÇؼ ³ª¿¡°Ô ¾Ë·Á´Þ¶ó±¸¿ä. Jake Lee: sorry my english skill is not good enough to understand what you're saying Á¦ÀÌÅ©: ¹Ì¾ÈÇØ¿ä, Á¦ ¿µ¾î ½ºÅ³ÀÌ ¾ÈÁÁ¾Æ¼ ¹¹¶ó´ÂÁö ÀÌÇØ°¡ Àß ¾È°¡³×¿ä. Jake Lee: can you say it more easy way? Á¦ÀÌÅ©: Á» ½±°Ô ´Ù½Ã ¼³¸íÇØÁÙ ¼ö ÀÖÀ»±î¿ä? Herbert: I see. I truly am sorry to hear that, however, I need a description of the screen where you need to put in the activation code. Çã¹öÆ®: ¾Ë°Ú¾î¿ä. Á¤¸» Á¤¸» ¾ÈŸ±õ³×¿ä. ¾Æ¹«Æ° ³ª´Â ´ç½ÅÀÌ ¾îµð¿¡ ÀÎÁõ Äڵ带 ³ÖÀ¸·Á´ÂÁö ȸ鿡 Ç¥½ÃµÈ ¹®±¸¸¦ ¾Ë¾Æ¾ßÇØ¿ä. Jake Lee: ah Á¦ÀÌÅ©: ¾Æ Herbert: Just describe that screen to me. Çã¹öÆ®: ±×³É ȸéÀ» ³ª¿¡°Ô ¹¦»çÇغÁ¿ä. Jake Lee: screen says Activate Windows Live Á¦ÀÌÅ©: ½ºÅ©¸°¿¡´Â À©µµ¿ì ¶óÀ̺ê È°¼ºÈ¶ó°í ½áÀÖ¾î¿ä. Jake Lee: and exlpain of activation Á¦ÀÌÅ©: ±×¸®°í ¾×Ƽº£À̼ǿ¡ ´ëÇÑ ¼³¸íÀÌ ÀÖ±¸¿ä. Jake Lee: and 5 blank box blow Á¦ÀÌÅ©: ±×¸®°í 5°³ÀÇ ¹Ú½º°¡ ¾Æ·¡¿¡ ÀÖ¾î¿ä. Jake Lee: I think Á¦ÀÌÅ©: Á¦ »ý°¢¿£ Jake Lee: I have to fill this five boxes right? Á¦ÀÌÅ©: Á¦°¡ ÀÌ ´Ù¼¸ ¹Ú½º¸¦ ä¿ö¾ß ÇÒ °Í °°Àºµ¥ ¸Â³ª¿ä? Jake Lee: I have to typing all this texts? Á¦ÀÌÅ©: Á¦°¡ ÀÌ ¹®Àå Àüü¸¦ ŸÀÌÇÎ ÇÒ±î¿ä? Herbert: I see. That is a black screen correct? Çã¹öÆ®: ¾Ë°Ú¾î¿ä. ±×°Å °ËÀº È¸é ¸ÂÁÒ? Jake Lee: yes, background color is black Á¦ÀÌÅ©: ³×, ¹è°æÀÌ °ËÀº»öÀÌ¿¡¿ä. Herbert: Thank you for all that information. Here is the activation code: OOOOO-OOOOO-OOOOO-OOOOO-OOOOO. Çã¹öÆ®: Á¤º¸Á¦°ø °¨»çÇÕ´Ï´Ù. ¿©±â ´ç½ÅÀÇ Äڵ尡 ÀÖ¾î¿ä: 00000-00000-00000-00000-00000. Jake Lee: is that all I can have? Á¦ÀÌÅ©: ±×°Ô Á¦°¡ ÇÊ¿äÇÑ ÀüºÎÀΰ¡¿ä? Herbert: Yes. Type that activation code in the boxes provided in that black screen and tell me if you will get an activation successful message. Çã¹öÆ®: ³×, ¾×Ƽº£ÀÌ¼Ç Äڵ带 ¹Ú½º¿¡ ³Ö°í Àß µÇ³ª È®ÀÎÇÏ°í ¾Ë·ÁÁÖ¼¼¿ä. Jake Lee: ok wait a sec plese Á¦ÀÌÅ©: ¿ÀÄÉÀÌ, Á»¸¸ ±â´Ù·Áº¸¼¼¿ä. Herbert: Okay. Çã¹öÆ®: ¿ÀÄÉÀÌ. Jake Lee: It works!! Á¦ÀÌÅ©: µÇ³×¿ä!! Jake Lee: lol Á¦ÀÌÅ©: ¾ßÈ£~ Jake Lee: thank you so much for help !! Á¦ÀÌÅ©: µµ¿ÍÁ༠Á¤¸» °í¸¶¿ö¿ä !! Jake Lee: I almost crying ;; Á¦ÀÌÅ©: ³ª ±â»µ¼ ¿ï»·Çß¾î¿ä ;; Herbert: I see. That's great. Will there be anything else that I can assist you with? Çã¹öÆ®: ¾Ë°Ú½À´Ï´Ù. ¸ÚÁö³×¿ä. ´õ µµ¿Íµå¸±°Ô ÀÖÀ»±î¿ä? Jake Lee: no that is all, thanks again Á¦ÀÌÅ©: ¾Æ´¢, ÀÌÁ¦ ´Ù µÆ¾î¿ä, ´Ù½ÃÇѹø °í¸¶¿ö¿ä. Herbert: Thank you for using Microsoft Customer Service Chat. Please feel free to come back again. We are available 7 days a week, 24 hours a day. Çã¹öÆ®: ¸¶¼Ò °í°´ ¼ºñ½º äÆÃÀ» ÀÌ¿ëÇØÁּż °¨»çÇÕ´Ï´Ù. ¶Ç ¾ðÁ¦µç ¹®ÀÇÁÖ¼¼¿ä. ¿ì¸®´Â 7ÀÏ 24½Ã°£ Á¢¼Ó °¡´ÉÇÕ´Ï´Ù. Jake Lee: ok Á¦ÀÌÅ©: ¿ÀÄÉÀÌ Jake Lee: thank you Jake Lee: so much Á¦ÀÌÅ©: Á¤¸»·Î
ÀÏ´Ü ÀüȹøÈ£¶û ¶óÀ̺ê À̸ÞÀÏÀº Á¦°¡ ¾²´Â°É·Î Çß±¸¿ä. À̸§Àº Jake Rony Lee·Î Çß½À´Ï´Ù. (Ç®³×ÀÓÀ» ¹°¾îº¸´õ¶ó±¸¿ä) Rony ¹Ìµé³×ÀÓ ´ëÃæ Áö¾ú½À´Ï´Ù... -_-¤» ±×¸®°í ±â±â´Â ZUNE HD ¶ó°í ÇßÁÒ. HTCÇϸé ÀǽÉÇÑ´ë¼ ZUNEÇß´õ´Ï ÅëÇß¾î¿ä.
Âü°í·Î ÀüÈ Çѹø Çغôµ¥, Çѱ¹ ¸¶¼Ò ÀüȹøÈ£ °¡¸£ÃÄ ÁÖ´õ±º¿ä. ¿©ÀÚ°¡ Â¥Áõ³´Ù´ÂµíÀÌ... ¸ø¾Ë¾ÆµéÀ»¼öµµ ÀÖÁö Â¥Áõ³»°í... ¾ÏÆ° ±×·¡¼ äÆÃÀ¸·Î Çѹø Çغôµ¥, ÇÁ·Ï½Ã ¿ìȸ ¾ÈÇÏ°í Çؼ Çѱ¹ ¸¶¼Ò¿¡ ¿¬°áÇ϶ó°í ¸»Çϱ淡, °Âµé Áö¿ø ¾ÈÇØÁ༠´ÏµéÇÑÅ× Çغ¸¶ó°í Çß´Ù, ¶ó°í ÇÏ´Ï±î ±×·³ ¾Ë°Ú´Ù¸é¼ °³ÀÎÁ¤º¸¸¦ ¸»Çغ¸¶ó°í ÇÏ´õ´Ï ¾Ë·ÁÁִϱî ÇØÁÖ´õ±º¿ä. ÀÌ°ÅÂü... Çѹ濡 Àß ¸¸³ °Í °°½À´Ï´Ù.
Âü... 10³â¹¬Àº äÁõÀÌ ³»·Á°¡´Â ±âºÐÀ̳׿ä. Ãßõ: ENZYME Ãßõ:DASOMI Ãßõ: Ãßõ: |
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