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http://www.microsoft.com/mobile/pocketpc/club/newsgroups/newsgrp.asp 뉴스그룹에 올라온 내용입니다. 저를 포함해서 도시바 a/s에 대해 궁금해 하는 분들이 있을듯 해서 퍼올립니다. 아무래도 좋은 내용같진 않죠? ^^ 그냥 참고하시기 바랍니다. Let me tell you about my experience with Toshiba. On 29 November 2002 I bought a Toshiba e335. On 9 January 2003 when I took the 335 out of its case the screen was broken. I called Toshiba and talked with a customer service rep who after taking my name, address, phone number, model and serial numbers of the 335 and the date I bought it. I then explained that the screen was broken and he told me it would have to be sent in for service. He would send me a box via overnight Fedex and they would fix it and ship it right back. I asked about time frame and the customer service rep told me the whole turn around should take 5 business days. He did send the box and I put all the appropriate numbers on the outside and sent it out that night, 10 January 2003. A week went by and it still hadn't returned so I called Toshiba customer service again on 17 January 2003. After the usual exchange of information the service rep informed me the unit was still there and was on hold. After a few minuets he told me they were not going to repair it under the 1-year warranty that came with the unit. He claimed because I left the 335 in my car overnight the cold weather broke the screen. The warranty says nothing about temperature and the users manual only states "Do not store or use your Pocket PC in the Following locations: Those subject to extremely high or low temperatures". That night the temperature was +18F, cold yes, but not extreme by anyone's standards. In order to get the 335 repaired I would have to pay $129.00 to Toshiba. I had no choice so I paid for the repair. When the 335 was returned today 21 January 2003 the temp outside was +6F and I took the temperature of the unit as soon as Fedex dropped it off. The unit was at +10 degrees at that time, guess it should have been broken but it wasn't. After they put the new screen in they put my old screen protector on it, over the dirt, dust fingerprints and all so it's full of air bubbles that won't come out. You can see a picture of it at http://home.nycap.rr.com/capper/tom/335.jpg . The 335 also has two big scratches on the back now that weren't there before I sent it in. The unit does work fine now but the screen should have been covered under the warranty and their workmanship leaves a lot to be desired. If you don't mind not having a warranty it's basically a really nice unit. Because of the fact that they don't honor their warranty and demonstrate sloppy workmanship I will never buy anything bearing the Toshiba name again. Any company is only as good as their word and in this case their warranty. My next Toshiba will say DELL or SONY or COMPACT or anything but Toshiba on it. . |
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