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Thank you for contacting PayPal. We apologize for the delay in
responding to your service request.


Please first contact the seller directly in attempt to resolve your
dispute when you have paid and not received the promised goods. If you
are not able to resolve the dispute directly with the seller, you may
file a claim under PayPal's Buyer Complaint Process. Claims must be
filed within and no later than 30 days of the initial payment, and must
be submitted through the Buyer Complaint Process webform. For Example:
If a transaction took place at 10 a.m. on a given morning, then the
buyer complaint will be accepted only if the claim is filed no later
than 10 a.m. on the 30th day thereafter.


Please do not mail or email your claim, as it will cause unnecessary
delays.

To file a claim:

1. Log in to the PayPal Account at https://www.paypal.com/ by
entering your email address and password in the Member Log In box

2. Click the 'Security Center' link, which is located at the bottom
of the page

3. Click the 'Buyer Complaint Process' link

4. Click 'File a Claim' link

5. Click 'Continue'

6. The Transaction ID is necessary for us to investigate your
claim. To find the Transaction ID, click on the 'Get PayPal Transaction
ID' link

7. Locate the transaction ID of the transaction in question using
the history log that is displayed. Click on the transaction ID number
to have it automatically entered into the PayPal Transaction ID box on
Contact Us- Merchandise Dispute - Buyer Protection page

8. To file your complaint, click 'Continue' and follow the prompts

PayPal will investigate your claim, contact the seller and, if the
seller does not present appropriate proof of shipment, a full refund or
other evidence of a satisfactory resolution, PayPal will seek to
collect the amount you paid from the seller. PayPal may also limit the
seller's access to his or her PayPal Account. You will be entitled to
the return of any and all funds PayPal is able to collect from the
seller for funds received by PayPal prior to the seller's account
status having been changed to limited access. RECOVERY OF YOUR CLAIM IS
NOT GUARANTEED

PayPal will seek to resolve your complaint within 30 days from the date
your complaint is filed. Please Note: This time frame may be extended
to accommodate the investigation.

If you made your purchase on eBay, you may be eligible to file a
standard purchase protection program claim through eBay. To learn more
about filing a claim with eBay, please see eBay's standard purchase
protection program at http://www.ebay.com.

Note: If you do not have a PayPal Account and the merchant has not
delivered goods as promised, you will need to signup for a PayPal
Account to initiate the Buyer Complaint Process. To open your account,
simply click the 'Save your Info' link located in your original email
receipt.

If you no longer have the email receipt, please contact us at
https://www.paypal.com/help and we will resend the email receipt for
you to use in signing up for your PayPal Account.
We are committed to making your PayPal experiences pleasant and
fulfilling.

PayPal (Europe) Limited is authorized and regulated by the Financial
Services Authority in the United Kingdom as an electronic money
institution.

Sincerely,
Sarah
PayPal, an eBay Company
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